Privacy Policy
Last Updated: December 14, 2026
Introduction
Welcome to Diyo. This Privacy Policy explains how we collect, use, protect, and handle your information when you use our water-tracking application. We are committed to protecting your privacy and being transparent about our data practices.
By using Diyo, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, please contact us using the information provided at the end of this document.
Table of Contents
1. What Data We Collect
To provide you with the best hydration tracking experience, we collect the following types of information:
Account Information
- Email address (for account creation and login)
- Password (encrypted and securely stored)
- Profile preferences and settings
Usage Data
- Hydration logs (beverages tracked, amounts, timestamps)
- App usage patterns and feature interactions
- Device information (type, operating system, app version)
- Location data (only when you use location-based features like discovering local cafés)
Payment Information
- Subscription status and billing history
- Payment information is processed securely through third-party payment providers and is not stored on our servers
2. How We Use Your Data
We use the information we collect for the following purposes:
- Provide Core Services: Track your hydration, display your progress, and show your impact metrics
- Personalized Experience: Recommend local cafés and beverages based on your location and preferences
- App Improvement: Analyze usage patterns to improve features, fix bugs, and enhance performance
- Account Management: Manage your subscription, send important updates, and provide customer support
- Impact Tracking: Calculate and display your contribution to clean water access initiatives
- Communication: Send you essential app notifications, updates, and (with your consent) promotional content
3. How We Protect Your Data
Your data security is our top priority. We implement industry-standard security measures to protect your information:
- Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols
- Secure Storage: Your data is stored on secure servers with restricted access and regular security audits
- Password Protection: Passwords are hashed and salted, meaning we never store your actual password
- Access Controls: Only authorized personnel have access to user data, and only when necessary for support or maintenance
- Regular Updates: We continuously monitor and update our security practices to protect against new threats
While we take extensive measures to protect your data, please note that no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but are committed to using best practices.
4. Data Sharing and Third Parties
We never sell your personal data to third parties. Your privacy is not a product.
We may share limited data with trusted third-party service providers who help us operate our app, but only under strict conditions:
- Payment Processors: To handle subscription payments securely
- Cloud Hosting: To store data and ensure app reliability
- Analytics Services: To understand app usage and improve features (data is anonymized)
- Customer Support Tools: To respond to your questions and resolve issues
All third-party providers are contractually obligated to:
- Use your data only for the specific services they provide to us
- Protect your data with appropriate security measures
- Not share your data with anyone else
We may disclose your information if required by law, court order, or to protect our rights and safety or the rights and safety of others.
5. Your Rights
You have full control over your personal data. Here are your rights:
Access Your Data
You can view and download all your personal data stored in the app at any time through your account settings.
Update Your Data
You can edit your profile information, preferences, and settings directly in the app.
Delete Your Data
You can request deletion of your account and all associated data at any time. Contact us at support@diyowaterapp.com or use the "Delete Account" option in settings.
Opt Out of Communications
You can unsubscribe from promotional emails at any time using the unsubscribe link in any email or by adjusting your notification preferences.
Restrict Data Processing
You can limit how we use your data by adjusting privacy settings in the app (e.g., disabling location services).
To exercise any of these rights, contact us at support@diyowaterapp.com. We will respond within 30 days.
6. Children's Privacy
Diyo is designed for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@diyowaterapp.com, and we will delete that information promptly.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you through the app or via email
- Request your consent if required by law
We encourage you to review this Privacy Policy periodically. Your continued use of Diyo after changes are posted constitutes your acceptance of the updated policy.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, we're here to help.
Get in Touch
Email: support@diyowaterapp.com
Response Time: We typically respond within 2-3 business days
DiyoWater Inc.
For privacy-related inquiries only
Thank you for trusting Diyo with your hydration journey. Your privacy matters to us, and we're committed to protecting it.